Returns and Exchanges

Items purchased from University Stores can be returned, provided they are accompanied by the sales receipt and in the original packaging. Obsolete or discontinued items cannot be accepted.

Merchandise returned due to an error by University Stores or a manufacturer's defect will be credited 100% if returned in the original package, in undamaged condition within three months of purchase. Merchandise returned for any other reason will be credited subject to restocking fees as follows:

  • Same day to one week: No charge
  • One week to one month: 15%
  • One month to three months: 20%
  • Beyond three months: No returns


Provide a copy of the original requisition, exact quantity, stock number, and a description of the item. Complete and submit a University Stores Return/Exchange Form PDF and University Stores will arrange for pickup. If your return is small, you may attach the Return Form to the item and place it in your building mailroom for Campus Mail pickup.

Requests for cylinder pickups are processed through the Finance System. View tutorial PDF