Apr 06
mail services
IMPORTANT: Service Update
Mail Deliveries
- USPS and campus mail delivery continues as usual to accessible buildings. However, the Postal Service has developed localized service continuity updates.
- For some buildings, where we have established a mutual agreement, we have moved to drop-dock deliveries. You may also arrange to pick-up your departmental mail and parcels at Mail Services. To arrange this service, please email USD.DL.MailServices@msu.edu or call (517) 884-6084.
Holding Mail
- Campus mail: If your department is now working remotely and you need your campus mail and parcels held or delivered weekly, please send an email to USD.DL.MailServices@msu.edu or call (517) 884-6084.
- USPS mail: Departments must notify the East Lansing Post Office at (517) 351-1024 or fill out the USPS Hold Mail Form to request your USPS mail be held.
Closed Building Information
FedEx and UPS are advising if direct-to-building parcels (those that do not go through Central Receiving) are undeliverable due to closed buildings, they will return the shipment to the sender. Please contact the carrier for assistance. We are allowing FedEx/UPS to deliver parcels to Central Receiving if the carrier is unable to deliver.
FedEx: (800) 463-3339
UPS: (800) 742-5877
USPS: Arrange to Hold USPS Mail. Mail can be held up to 30 days. A new request must be submitted if, after the 30 days, you require your mail to continue to be held.
UPS, FedEx, USPS, International Mail Updates
- USPS Announces Expected Delivery Changes for Priority Mail and First-Class Package Services
- International Mail Service Disruptions
- UPS Suspends Service Guarantees
Freight Surcharge Information
FedEx has announced that beginning August 10, 2020, the temporary surcharge on some FedEx Express international parcel and freight shipments originating in Asia, will increase. The original surcharge was applied in April due to supply chain interruptions resulting from COVID-19. Read more
At Mail Services, we
- manage the MSU mail permit and postage funding
- act as the liaison between the US Postal Service and MSU
- fold and insert First Class mail into a window envelope
- perform billing activities
- ensure supplier compliance
Incoming mail is delivered directly to campus buildings by the Post Office. For large, outbound mailings, please submit a Service Request.
Campus Mail
Send intra-campus correspondence, typically within a Campus Mail envelope.
US Postal Service
Suppliers must get Mail Services' approval for all MSU mailings, prior to entry at the US Postal Service.
Addressing MSU Mail
Find MSU building addresses and instructions on formatting MSU addresses.
International
Get Customs documentation information, requirements, and service options.
Billing History
Locate line item transaction detail associated with University Services billing charges.
Service Request
Complete for pickup of parcels being sent off campus, including USPS or international mail
FAQS
- When is it necessary to submit a Service Request Form?
There are four types of Service Request Forms, that are used for different purposes
- US Postal Service Mailings
- Intelligent Mail Package Barcode mailings
- FedEx/UPS/DH, or Freight
- Campus Pickup (MSU Building-to-Building Pickup and Delivery)
Note: Campus mail does not require a Service Request
- How do I complete International Customs Forms?Customs forms are completed online and processed by MSU’s international mail consolidator, IMS. View tutorial